Contact FatCat Loans

🚨 Fraud & Impersonation Warning

We are aware of bad actors impersonating FatCat Loans and sending fake loan offers or contracts.

Important:

• FatCat Loans does NOT issue loans directly
• We do NOT request upfront payments of any kind
• We do NOT guarantee loan approval
• All services provided by FatCat Loans are free to use. We are a referral service that connects you with lenders.
• If anyone claims to be FatCat Loans and asks you to send money, provide sensitive information outside a secure application, or accept a “guaranteed” offer, it is likely a scam.
• If you receive a suspicious message, do not send money or click links. Forward the message to: [email protected]

If you need help with an application, have a question about how our service works, want to report a problem, or need to raise a complaint, you can contact the FatCat Loans team using the details below.

FatCat Loans is a Canadian loan-matching service. We connect borrowers with lenders, but we do not issue loans or control loan agreements.

What We Can Help With

Our team can assist you with:

• Questions about how FatCat Loans works
• Help completing or understanding your application
• Clarification on what happens after you apply
• Reporting issues with the website or application process
• Raising concerns about a lender you were matched with
• Reporting suspected fraud or impersonation
• General borrowing guidance (non-advisory)

What We Cannot Control

As FatCat Loans is not a lender, we do not control:

• Final loan approval decisions
• Interest rates or repayment terms
• Payment schedules or account servicing
• Collections or lender-specific policies

If your issue relates to an existing loan, please contact the lender directly first. You can still notify us if you believe a lender has acted improperly.

Response Times

We aim to respond within the following timeframes:

• General enquiries: Within 1–2 business days
• Complaints: Acknowledged within 2 business days
• Complex issues: Typically resolved within 5–10 business days, depending on the investigation

If we require additional information, we will contact you before providing a full response.

Contacting Us About a Complaint

When submitting a complaint, please include:

• Your full name and contact details
• The date of the issue
• The lender involved (if applicable)
• A clear description of the issue
• Any supporting documents or screenshots
• Your desired outcome

For more details, please see our Complaints and Dispute Resolution page.

Privacy Requests

If your enquiry relates to personal data (access, correction, or deletion), please include:

• The email address used in your application
• The type of request (access, correction, or deletion)
• Any relevant details to help us locate your information

Please include “Privacy Request” in the subject line of your message.

Media & Partnerships

For media enquiries, partnership opportunities, or business development, please contact us at:

Email: [email protected]
Subject line: Media / Partnership Enquiry

Quick Links: About Us | Privacy Policy | Terms & Conditions | Complaints and Dispute Resolution | Fraud Alert